ParetoStudio

Refund Policy

Last updated: April 2026

1. Overview

ParetoStudio subscriptions are billed monthly or annually through our payment partner, Paddle (the Merchant of Record). This refund policy applies to all paid plans (Pro and Team).

2. 14-Day Right of Withdrawal

Under EU Directive 2011/83/EU, you have a 14-day right of withdrawal from the date of your initial purchase. If you have not substantially used the Service during the withdrawal period, you may request a full refund.

To exercise this right, contact us at support@paretostudio.io within 14 days of your first payment, stating your request for withdrawal.

3. Cancellation

You may cancel your subscription at any time via Settings > Billing > Manage Plan. When you cancel:

  • Your subscription remains active until the end of the current billing period.
  • You retain access to all paid features until the period ends.
  • After the period ends, your account is downgraded to the Free plan.
  • Your prompts, agents, skills, and other content are preserved — you do not lose any data.

4. Refund Eligibility

Beyond the 14-day withdrawal period, refunds are handled on a case-by-case basis. You may be eligible for a refund if:

  • You were charged in error (e.g., duplicate payment or billing after cancellation).
  • The Service was materially unavailable for an extended period during your billing cycle.

We do not offer refunds for partial months of service, for downgrading to a lower plan, or for lack of use of the Service.

5. How to Request a Refund

To request a refund, email support@paretostudio.io with the following information:

  • Your account email address
  • The date and amount of the charge
  • The reason for your refund request

We aim to respond to all refund requests within 5 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days.

6. Chargebacks

If you believe a charge is unauthorized, please contact us before initiating a chargeback with your bank. We are happy to resolve billing issues directly and can process refunds faster than the chargeback process.

7. Contact

For any questions about this refund policy, contact us at support@paretostudio.io.